Website Operator:
[Merchant Name]
Email:
[Support Email Address]
This document sets out our complaints policy. If you are a User of PaolasBox.com, this Complaints Policy forms part of your agreement with us.
In this Complaints Policy, defined terms have the same meanings given to them in the Terms and Conditions. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday in {country of incorporation}.
Whether or not you are a User of PaolasBox.com, you can use this Complaints Policy to alert us to any complaint which you have relating to PaolasBox.com.
If you have a complaint about PaolasBox.com, (including any complaint about Content appearing on PaolasBox.com, or the conduct of a User), please submit your complaint by completing our online form on this page. You are required to complete all mandatory fields, provide a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates.
Following receipt of your complaint of illegal or non-consensual Content under section 4 above:
We will in good faith investigate your complaint and take the following action:
Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.
Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) under section 4 above:
We are not obligated to inform you of the outcome of your complaint.
If you are a User of PaolasBox.com, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.